Terms & Conditions
Last updated: July 2026
These Terms & Conditions apply to all purchases of products or services made through the Cookie Cupid website, including through the online enquiry form and subsequent email communications. By using our website, you confirm that you accept these Terms & Conditions and that you agree to comply with them.
Our Privacy & Cookies Policy is available on a separate page of the Cookie Cupid website. By using our website and submitting an online enquiry form, you also agree to that policy.
1. Our Products and Services
Biscuit shelf life and storage:
Our biscuits have a best before date of up to 4 weeks from baking if they stay unopened in their original packaging or are opened and stored in an airtight container. Do not refrigerate.
Allergens:
Our biscuits contain milk, wheat and egg. Unfortunately, we do not currently offer a gluten free or dairy free alternative.
Our biscuits are made in a home kitchen that handles nuts and sesame seeds.
Food colouring and lustre dust may include E102, E104, E110, E122, E123, E124, E129, E133, E151, E153, E155, E171, E172, E422, E551, E555, E152, some of which may have an adverse effect on activity and attention in children.
Full ingredient and allergen information will be listed in the back of each biscuit box. Please contact us if you have any questions about our ingredients or allergens.
2. Placing an Order
General:
All orders for workshops, biscuit boxes or enquiries about custom designs should be started by using our online enquiry form. We aim to respond to your enquiry within 24 hours.
Once your order is placed, you will receive a confirmation email summarising your order details. Please check this carefully and contact us immediately if anything is incorrect. We cannot accept liability due to an incorrect address being provided when the order is placed. If you are unsure of an address or postcode, please verify it using a postcode checker before ordering.
Payment:
All biscuit orders are to be paid in full in advance. Your order is only confirmed once payment is received. Your order is then booked into the baking and icing schedule. Production will not start until that point, so late payment may affect delivery dates.
Changes to your order:
Alterations for larger, advance biscuit orders must be submitted via email no later than 2 weeks prior to the scheduled dispatch date.
We may be able to make alterations after this time but only where design and time permit. Alterations requested less than 2 weeks before completion may not be possible or may be subject to a surcharge.
3. Cancellations
If you wish to cancel a biscuit order please contact us by email as soon as possible. Cancellation must usually be made within 12 hours of confirmation of your order. Depending on when your order was confirmed, we may begin baking or personalising your order immediately. Once either process has commenced, we are unable to offer a cancellation or refund
This cancellation policy does not affect your legal rights.
4. Delivery
Hand delivery or collection is always the best. We are sorry we cannot send our biscuits overseas, but we do deliver across the UK.
We cannot accept liability for late or failed delivery due to an incorrect address being provided when the order is placed.
We use Royal Mail Tracked 24 (Monday to Saturday) for biscuit box deliveries, prices starting at £4.65. Most postal deliveries arrive within 24 hours of dispatch but we cannot take responsibility for delays as these are outside of our control. Please take this into account when making your order and/or selecting your delivery date.
Shipping costs may vary depending on the size of the order.
It is possible to arrange for courier companies to collect biscuit orders from Cookie Cupid.
5. Returns and Refunds
As our biscuits are perishable goods we are not able to offer refunds or exchanges if you change your mind or do not like your biscuit box order.
If your biscuits arrive damaged or you have received the wrong biscuits, please contact us immediately via email, including a photo, so we can resolve the matter promptly. Any refund or replacement will be issued at our discretion.
The following are not considered defects and are not grounds for a refund:
Biscuits that have not been stored in accordance with our stated guidelines
Minor differences in colour, size or decoration from images on our website
Damage caused after delivery has been completed
6. Icing Workshops
Cookie Cupid offers private icing workshops for corporate and individual clients. These are governed by the terms below and by our separate Workshop Terms & Conditions, a copy of which will be provided with your invoice.
Payment:
All workshop bookings are to be paid in full in advance. Your workshop is only confirmed once payment is received.
Cancellations by You:
The following tiered cancellation terms apply to all workshop bookings:
Cancellation 15 or more days before the event: 90% refund.
Cancellation between 5 and 15 days before the event: 50% refund.
Cancellation less than 5 days before the event: no refund.
Decisions outside of this policy will be made at our discretion. To request a cancellation, please contact us by email as soon as possible.
Cancellations by Us:
If we need to cancel a workshop due to circumstances beyond our reasonable control, we will notify you as soon as possible and offer either a reschedule or a full refund.
7. Legal
Limitation of Liability:
Our total liability to you in connection with any order or workshop shall not exceed the total value of that order or workshop. We are not liable for any indirect, consequential, or special losses arising from your use of our products or services.
Governing Law:
These Terms & Conditions are governed by English law. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy and Cookies:
Our Privacy & Cookies Policy explains how we collect, use, and protect your personal data. This is available on a separate page of our website.
Changes to these Terms & Conditions:
We reserve the right from time to time with or without notice to change these Terms & Conditions at our discretion. The version in force at the time of your order will apply.
Contact:
For any questions relating to these Terms & Conditions, please email us.